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Who is percona?Percona is a respected thought leader in the open source community. We provide services and software for mysql, mongodb, postgresql and maria db to open source users is remote-First and globally dispersed we have 250 people in almost 40 countries. We offer a collaborative, highly-Engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority we provide funding for training, certifications, conferences and more. Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of percona support teampercona support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. What youll be doingyoull be teaming with some of the most well-Known database experts in the industry who are even better teammates, friends and mentors. Youll have the opportunity to develop your own skills and become more powerful than you can possibly imagine. With is not a boring, entry-Level role where youll just be triaging the boring and main responsibility will be helping our customers dba teams when they need expert assistance. Youll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production-Impacting issues, youll perform screen-Sharing sessions to help them quickly navigate and resolve youre not fixing things, youll be authoring new blog posts on interesting topics for our open-Source commu