Vaga: Vaga de Suporte Técnico em Florianopolis/SC - home office

  • Cargo/Função: Suporte Técnico

  • Localização: Florianopolis / SC

  • Salário: a combinar

  • Empresa: Hostinger

Compartilhar Vaga

Home Office

Descrição Geral
Empresa localizada na cidade de Florianópolis/SC do ramo Informática, contrata Suporte Técnico.
Atribuições
Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.

We are looking for a ?? Junior Technical Customer Success Specialist (English Language) ??to join our Customer Success Team.

?? What You Will Do:
- Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
- Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
- Be a true ambassador by empowering our customers to build their online success!
- Dive deep into the world of IT by polishing your technical expertise daily.
- Deliver impactful work on a global scale.

? What We Expect:
- C1 or native written English proficiency.
- High motivation for helping customers and IT curiosity, basic technical understanding.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
- Strong problem-solving skills and the ability to think critically when addressing tasks.
- Ability to show empathy, tactfulness, and proactivity when interacting with customers.
- Hunger for growth & a can-do attitude!
- A curious and always learning mindset - if you don’t know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
- A typing speed of = 50 WPM.
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights and weekends).
Tipo de Vínculo
Freelancer  - Home Office

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